Air France - An adventure in customer service

Chapter 5: The grand finale

I was obliged to cancel my business meetings upon shortest notice without the possibility to postpone them and waited for delivery of my luggage until 22 pm - to no avail. On the morning of the next day (Tuesday July 9th) I called the delivery company again, this time gravely determined not to give up until I had obtained precise information about my lost luggage.

The employee finally gave in to "bend the rules" and shared the information she disposed of: The luggage had been transferred to them by AirFrance just on the day before at 8 pm (keeping in mind that AirFrance had assured me that the delivery to the partner company had been effectuated already on Saturday and thus refused to accept any responsibilities) and was to be delivered within the day, which finally happened. It certainly wasn't in its original state at the time of departure anymore, leading to the assumption that it has endured even greater adventures as myself.

Is it necessary to stress that I will never ever travel with AirFrance again and will advise everybody I know not to do so? My little story should convince even the most ferocious defender of this company.